Outcome-first discovery
Frames business pain, customer journeys, stakeholders, risk and success measures before proposing a technology path.
Enterprise APACApplication profile · Deployment Strategist · Singapore
Turn AI ambition into production impact.
Rex Joseph Piloton bridges enterprise discovery, software engineering, Professional Services delivery and APAC AI leadership—turning high-value workflows into deployable solutions and measurable customer outcomes.
Singapore Permanent ResidentAPAC customer coverageSingapore-based · available for APAC deployment leadership
02 / Role fit
01 / DISCOVER
02 / DEMONSTRATE
03 / PROTOTYPE
04 / ARCHITECT
05 / ADVISE
06 / INFLUENCE
Built for the space between AI ambition and real-world deployment.
Wonderful needs a deployment strategist who can uncover high-value AI opportunities, simplify the architecture, build the proof, and make the value credible to both executives and engineers. That has been the centre of Rex’s career across conversational AI, enterprise CX, SaaS, and professional services.
Implementation strategy
Turns discovery into focused demonstrations that make the solution tangible for technical, operational and executive buyers.
Ada · Zendesk · EverbridgeRapid AI POCs
Builds working journeys using agent prompts, APIs, JSON payloads, mock services, tool calls, voice, UI and evaluation scenarios.
Hands-on builderProduction-minded design
Connects channels, orchestration, models, knowledge, CRM, contact-centre platforms, guardrails and human escalation.
Pilot → productionTechnical trust
Explains architecture, security, integrations and trade-offs in business language while holding credibility with engineering teams.
C-level to APIField-to-product loop
Brings structured market feedback to Product and Engineering and converts repeatable learning into demos, playbooks and enablement.
Builder + multiplier20+years across engineering, services and solutions
1→5APAC solution engineering team growth at Everbridge
+8%deal closure improvement through Project Uplift
APACregional enterprise customer and GTM leadership
Recent build evidence
Not just a deck about AI. A working voice-agent system.
For an enterprise voice-AI evaluation, Rex built a complete airline recovery experience: a multilingual voice agent, API-driven rebooking tools, live journey visualization, human handoff with context, deterministic test scenarios and a release-readiness dashboard.
01
Customer journeySame-day cancelled-flight recovery with seat retention and explicit confirmation.
02
Tool orchestrationWebhook APIs for flight options, seat maps, rebooking and loyalty-account handoff.
03
Experience layerReal-time transcript, live workflow state, seat visualization and agent-action evidence.
04
Evaluation disciplineHappy paths, tool failures, wrong-seat rejection, confirmation controls and Taglish continuity.
03 / Interactive Deployment lab
A solutions motion buyers can follow—and engineering can trust.
Select a stage to see how Rex develops an enterprise AI opportunity from a business conversation into a technically credible, measurable proof.
Discovery output
VALUE HYPOTHESISFind the workflow worth automating.
Align on the customer journey, decision-makers, operational constraints and the measurable outcome before selecting models or drawing architecture.
InputCustomer friction
High-volume, costly or inconsistent service moments.
MethodDiscovery map
Journey, systems, data, risk, stakeholders and constraints.
OutputBusiness case
A prioritized use case with value and acceptance criteria.
Presales artifact: Discovery brief, value hypothesis and success scorecard.
Business first
04 / Solution thinking
From conversation to resolution—across the enterprise.
Rex can frame the end-to-end system without losing the customer in a wall of boxes: where the interaction begins, how the agent reasons, what knowledge it trusts, which action it takes, how risk is controlled, and when a human enters.
EngagementVoice + digital
Telephony, chat, messaging, web and mobile customer journeys.
WonderfulAI agent
Enterprise workflows, orchestration, governed actions and human handoff.
GroundingKnowledge + RAG
Enterprise content, retrieval, semantic search and governed answers.
ActionTools + APIs
CRM, order, booking, identity, workflow and system-of-record actions.
AssuranceEvaluate + improve
Outcome metrics, quality tests, latency, cost, safety and human handoff.
GuardrailsAuthenticationObservabilityData privacyFailure recoveryHuman escalationROI measurement
DELIVERY CREDIBILITY / PROFESSIONAL SERVICES01 / BUILD 02 / DELIVER 03 / OPERATE
Not just discovery. The work after the contract.
Before leading APAC solutions teams, Rex worked in software engineering and Professional Services, including enterprise delivery at BAE Systems/Detica and Thomson Reuters. That foundation informs how he scopes AI deployments today: requirements, configuration, integration, testing, UAT, go-live, enablement and responsible handover.
Developer foundation
JavaScript, Microsoft Certified Professional Developer — Enterprise Applications, SQL, Microsoft SQL Server and Oracle. Practical fluency across systems, data and APIs.
Professional Services
Hands-on enterprise implementation and deployment, from business requirements and configuration through testing, user acceptance, go-live and customer enablement.
AI readiness
Pacifica Airways prototype: API-backed voice-agent journeys, explicit confirmation, English–Taglish continuity, test suites, failure scenarios and readiness evidence. A prototype, not a claimed production rollout.
05 / Relevant experience
A career spanning engineering, delivery, enterprise AI and APAC leadership.
The through-line is consistent: understand the problem, earn technical confidence, make value visible, and leave the customer and field team stronger.
Senior Solutions Consultant
Ada · Singapore / APAC
- Founding APAC solutions practitioner for an AI-powered customer experience platform.
- Leads discovery, tailored demonstrations, architecture discussions and proofs of concept with enterprise and digital-first brands.
- Translates customer requirements into agent designs, integrations and measurable automation outcomes.
- Builds multilingual and voice-AI evaluation experiences with APIs, tool orchestration and production-readiness testing.
Principal Pre-Sales Engineer
Everbridge · APAC
- Owned technical strategy for enterprise and government opportunities across mission-critical communications, risk intelligence and SaaS.
- Grew the APAC solution engineering team from one to five and developed repeatable field practices through Project Uplift.
- Contributed to an eight-percent improvement in closure rate and supported the region’s largest CEM Suite opportunity.
Principal Solutions Consultant
AI Rudder · Global / APAC
- Designed conversational-AI strategies, demonstrations and POCs for enterprise customers.
- Led executive workshops and technical deep dives across multilingual voice automation, integration and deployment.
- Connected field requirements to Product and Engineering to improve scalability and customer fit.
Senior Solutions Consultant, Enterprise APAC
Zendesk · Singapore
- Led discovery, customized demos, POCs and API/integration discussions for complex enterprise CX opportunities.
- Advised customer executives on omnichannel service transformation, automation and operating-model improvements.
- Created reusable demos and enablement assets used by regional teams.
Director, Sales Engineering — APAC
Kasisto · Conversational AI for Banking
- Led technical selling for an enterprise conversational-AI platform serving regulated financial institutions.
- Scoped product demonstrations, pilots and deployment architectures across channels, languages, security and compliance.
Head of Pre-Sales & Technical Services — SEA
Experian
- Led regional solutions and technical services across Indonesia, Vietnam and Thailand.
- Combined solution consulting, customer delivery and team development to accelerate market growth.
Engineering → Professional Services → Solutions Consulting
Accenture · Netop · MAS · BAE Systems · Thomson Reuters
- Built software engineering and JavaScript foundations, and delivered enterprise implementations through Professional Services at BAE Systems/Detica and Thomson Reuters, including requirements, configuration, testing, UAT, go-live and enablement.
- Progressed from implementation and consulting into customer-facing solution leadership.
06 / Cover letter
Dear Wonderful team,
The strongest AI solutions work does more than explain what a platform can do. It identifies the customer journey that matters, connects it to a measurable business outcome, and builds enough working evidence for buyers, engineers and operators to believe the path to production.
That end-to-end responsibility is the work I have built my career around, from JavaScript development and Professional Services implementation to regional enterprise AI leadership. At Ada, I am one of the founding solutions practitioners in APAC, leading enterprise discovery, tailored demonstrations, architecture conversations and proofs of concept for customer-facing AI. Before Ada, I led complex opportunities and strengthened regional solution-engineering capability at Everbridge, AI Rudder, Zendesk, Kasisto and Experian.
I am especially drawn to this role because Wonderful connects enterprise AI capability to operational outcomes—the point where strategy, customer stakeholders, implementation and engineering must work together. The opportunity is not simply to demonstrate an AI agent. It is to show how that agent can reason within guardrails, retrieve trusted knowledge, take action through enterprise systems, recover safely, collaborate with humans and generate measurable operational value.
My recent voice-agent build reflects how I approach that challenge. I developed the conversation, mocked the required services, connected webhook tools, visualized the agent’s actions, designed multilingual behavior, created deterministic evaluation scenarios and translated the technical work into a concise business narrative. I would bring that same builder mindset to Wonderful’s discovery calls, demos, POCs and customer architecture conversations.
I am based in Singapore and hold Singapore Permanent Residency, with extensive customer and GTM experience across APAC. I would welcome a conversation about how I could support the Singapore team and Wonderful’s enterprise deployments in the region.
Thank you for exploring this application.
Rex Joseph PilotonPre-Sales Leader · AI Solution Consultant · Singapore
01 / Interactive voice profile
Ask the questions a hiring manager would ask.
Ask naturally, use the microphone, and hear the answer spoken back. OpenAI powers the evidence-grounded conversation and transcription; ElevenLabs provides the generated voice.
Ask Rex’s applicationOpenAI conversation · ElevenLabs voice · career evidence
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Ready to turn the next AI opportunity into proof?
Rex is based in Singapore and available for a conversation with Wonderful’s APAC leadership.